Privacy Notice: 2. What Data Does Tripwire Interactive Collect?

2.3          Data Collected by Tripwire Interactive's Games

Tripwire Interactive strives to create the best gaming experience possible. To provide an enhanced and personalized gaming experience that minimizes the interruption of bugs and service errors, prohibits and investigates fraudulent activity, and helps us determine how we can improve our games, we automatically process a range of personal data described below. For all the personal data processing activities described in sections 2.3.1-2.3.5, Tripwire Interactive is the data controller as defined by Article 4(7) of the GDPR. This means Tripwire Interactive determines the purposes and means of the processing of the personal data. For the bug-fixes, crashes and other service errors that Tripwire Interactive partners with Bugsplat to address and which are detailed in section 2.3.6, Bugsplat is the data controller and the data processor as defined by Article 4(8) of the GDPR. This means Bugsplat controls and processes the limited personal data disclosed in 2.3.6 on behalf of Tripwire to address service errors and crashes that occur in our games. We do not delete the data we collect described in subsections 2.3.1-2.3.3 unless you are an EEA resident who has made a request to delete data pursuant to Tripwire Interactive’s Right to Erasure (Right to be Forgotten) procedure. Please go to the Right to Erasure (Right to be Forgotten) portion of this privacy notice by clicking here.

2.3.1  In-Game Analytic Data

We process your proprietary platform identification (such as your SteamID, PSN online ID and/or Xbox Live ID) and your in-game data to allow us to analyze gameplay across the board and improve our games based on how the game is actually being played. In-game analytic data is information that includes, but is not limited to, maps played, characters played, weapons used, results of matches, heatmap information on where players died/were killed from in game and current level achieved. 

2.3.2  Achievements, Player Stats

We also process your SteamID, PSN online ID and/or Xbox Live ID along with your Achievements/Trophies and statistics related to the level of play you achieved in a particular session and over time, weapons used, characters defeated, and various details relevant to the particular game you are playing. This data allows us to provide you with a seamless gaming experience where you can begin each game session on the highest level previously achieved and access your personal dashboard of game accomplishments and statistics from within the game. 

2.3.3  Inventory of Gifts & In-Game Purchases

Your SteamID, PSN online ID and/or Xbox Live ID is also processed in

conjunction with any in-game purchases, gifts or other game inventory you may have obtained so that there is a permanent record of your inventory acquired in the game that you can access. Tripwire Interactive partners with several third parties detailed below to maintain these inventory data, including:

  • Amazon Web Services (“AWS”)
  • Microsoft
  • Sony
  • Playfab
  • Valve

2.3.4  Surveys

Tripwire Interactive occasionally creates surveys administered by Google. These surveys are placed onto the main menu of your game. You are invited to participate in the survey but your participation is entirely voluntary. If you elect to participate in a survey, we collect, record and store your email address because we use your email address to confirm that you are a real person and not a bot or some other type of spam actor. When the time period for the survey has ended, the link to the survey will be removed from the main menu of your game. Once the survey is closed to further participation, all email addresses are deleted, so that we can begin analysis of the survey.

2.3.5  Prevent Cheating

Tripwire Interactive is committed to keeping our games fair and prohibiting cheating. We partner with third party Kamu to identify and ban cheaters. Kamu’s data processing practices are described in more detail in 3.1 Kamu.

2.3.6  Crashes, Bugs & Service Errors

To identify, diagnose and correct bugs and service errors we partner with Bugsplat to log crashes and provide us with diagnostic information.  If your game crashes it will request whether you want to send an error report to Bugsplat. If you choose to send the error report Bugsplat will collect, record, store and use your IP address and, optionally, your email address, so that we can process that data to analyze why the service error occurred.